For Credit and Debit cards, you may call the dedicated dispute department 888-918-7341, Mon – Fri 7:00am – 10:00pm and Sat 7:00am – 6:00pm. After hours, call 888-918-7322.
For ATM cards you may email huecu_card_services@harvard.edu or call 617-495-4460.
Contact the merchant directly in an attempt to resolve the matter with the dates and the outcome of the attempt to resolve the matter.
- First, the dispute is reviewed by a dispute specialist.
- If all information/documentation supports the dispute claim, the dispute may be submitted in a chargeback process.
- If additional information/documentation is needed a letter is mailed to the cardholder requesting the missing or additional items.
A chargeback refers to a transaction reversal initiated by the cardholder’s issuing bank or creditor.
- For Credit and Debit cards, you may email cmsupport@pscu.com or call the dispute department 888-918-7341, Mon – Fri 7:00am – 10:00pm and Sat 7:00am – 6:00pm. After hours, call 888-918-7322.
- For ATM cards you may email huecu_card_services@harvard.edu or call 617-495-4460.
- When emailing or calling, please provide:
- Your full name as it appears on the card
- The last 4 numbers of the card associated with the dispute on file
- Merchant name(s) and the amount of the charge(s)
For Credit and Debit card disputes, you may email cmsupport@pscu.com or call the dispute department 888-918-7341, Mon – Fri 7:00am – 10:00pm and Sat 7:00am – 6:00pm.
For ATM cards you may email huecu_card_services@harvard.edu or call 617-495-4460.
When emailing or calling, please provide:
- Your full name as it appears on the card
- The last 4 numbers of the card associated with the dispute on file
- Merchant name(s) and the amount of the new charge(s)
- For Credit and Debit cards, you may email cmsupport@pscu.com or call the dispute department 888-918-7341, Mon – Fri 7:00am – 10:00pm and Sat 7:00am – 6:00pm.
- For ATM cards you may email huecu_card_services@harvard.edu or call 617-495-4460.
- Provide dispute information:
- your full name as it appears on the card
- the last 4 numbers of the card associated with the dispute on file
- merchant name(s)
- the amount of the charge(s)
- For Credit and Debit cards, attach documents in PDF, DOC, or DOCX format in an email to cmsupport@pscu.com
- For ATM cards, attach documents in a PDF, DOC, or DOCX format in an email to huecu_card_services@harvard.eu
Disputing a charge on your credit card does not negatively affect your credit standing. The credit card company may add a statement to your credit report indicating that the account is currently in dispute.
The amount in dispute is not required for payment.
- The amount is placed in a dispute status to the account.
- The amount does not accrue finance charges during the investigation.
When the chargeback is processed, a temporary credit will be issued to the account and is subject to the merchant’s response.
It takes approximately 60 – 180 days for a complete resolution.
- Disputes are resolved sooner when all information and documentation is provided at the dispute submission.
- Specified timeframes vary by association. They are defined by the merchant’s response to our actions. There are several stages a dispute may go through during the process and this allows timeframes to fluctuate.