How to dispute charges
If you need to dispute a transaction, please follow the instructions below.
- Dispute a Credit or Debit Card Transaction
- Dispute an Automatic Transfer (ACH)
- Dispute an ATM Transaction
Disputing credit and debit card transactions is easy using the HUECU Cards App! Download the App using the links below and have your card handy to complete the registration.
If you would like to dispute a charge without using the cards app, please follow the below steps:
For Credit and Debit cards, you may call the dedicated dispute department 888-918-7341, Mon – Fri 7:00am – 10:00pm and Sat 7:00am – 6:00pm. After hours, call 888-918-7322.
For ATM cards you may email firstname.lastname@example.org or call 617-495-4460.
Provisional credit will be issued within 10 business days, while we investigate the fraud claim. Please see our FAQ page for common questions asked when processing a dispute.
To dispute an automatic transfer, please use the following forms.